Try on at delivery.

How it works

1. When the courier hands you the parcel, open it and try the sunglasses on. Walk around, take your time.
2. If they suit you, keep them. The courier collects the payment (COD) or leaves the parcel with you.
3. If they don't, hand the parcel straight back to the courier and tell them it's a return. Do not accept delivery.
4. You only pay the shipping fees (delivery and return). For COD orders the frame price is never charged. For bank transfer / PayPal the frame price is refunded to your original payment method within 5 business days; shipping fees are not refunded.

What we can accept back

The frames in the exact condition we shipped them — no scratches on the lenses or temple tips, no scuffs on the bridge, no bent hinges. The original case, cloth, authenticity card and all paperwork must be inside the parcel you hand back.

What we can't accept

• Damage during try-on. If the sunglasses are damaged in your hands, delivery is complete and the sale is final.
• Anything returned after the courier has already handed over the parcel and left — accepted delivery ends the try-on window.
• Frames returned without the original case, cloth, or authenticity card.
• Prescription lenses we cut for you (the frame itself may still be returnable at delivery; the cut lenses are not).

Exchanges

There's no separate exchange flow — availability changes day-to-day. Easiest path: refuse the parcel at delivery, then place a new order for the colour or model you want. We'll prioritise the replacement shipment.

Faulty on arrival

If something is defective when you open the parcel at delivery (loose hinge, scratched lens, missing temple tip), hand the parcel back to the courier and email info@haze.al with your order number and a photo. Defective items are on us — we cover both shipping legs and replace at no cost.